Questions? Start here.
Everything customers usually want to know about shopping with LessthanRRP.
Frequently asked questions
Helpful answers about ordering, delivery, returns and shopping with LessthanRRP will appear here.
Products & pricing
Why are your prices lower than RRP?+
LessthanRRP is built around offering branded products at prices below their recommended retail price where possible. Savings vary by product and stock availability.
What does RRP mean?+
RRP means Recommended Retail Price. Where we show an RRP or saving, it is used as a price comparison reference rather than a promise that every retailer currently sells at that price.
Do you sell clearance or open-box products?+
We may sell clearance, open-box or otherwise condition-specific stock. Where an item has a relevant condition, imperfection or packaging issue, this should be clearly disclosed on the product page before purchase.
Are the products genuine?+
Products offered for sale by LessthanRRP are intended to be genuine branded goods. Product packaging can vary between batches, markets and manufacturer updates.
Orders & payments
Do I need an account to place an order?+
Checkout options available on the store will be shown when you place your order. If guest checkout is available, you can order without creating an account.
How do I know my order has been received?+
After a successful order, you should receive an order confirmation using the contact details supplied at checkout. Keep your order number handy if you need to contact us.
Can I change or cancel an order?+
Contact us as soon as possible. If an order has already entered fulfilment or been dispatched, we may not be able to change it, but your applicable consumer cancellation and return rights are unaffected.
Which payment methods do you accept?+
The payment methods currently available will be displayed securely at checkout.
Delivery
How much is delivery?+
Current delivery options, charges and any free-delivery threshold are shown in our Delivery Information and at checkout where applicable.
Will I receive tracking?+
When tracking is available, your dispatch update will contain the relevant details.
What if my order has not arrived?+
Check any tracking information first. If your parcel appears delayed or there is a delivery problem, contact us with your order number so the team can investigate.
Returns & refunds
Can I return an item if I change my mind?+
For most online purchases, consumers can notify us of cancellation within 14 days of receiving the goods and then have a further 14 days to return them. Some legal exceptions apply.
What if an item is faulty or not as described?+
Contact us with your order details. Faulty goods and goods that are not as described are handled in accordance with your statutory consumer rights.
Can I return health, beauty or hygiene products?+
Your rights depend on the circumstances. Where the legal health or hygiene exception applies, sealed goods may lose the change-of-mind cancellation right after the seal is broken. This does not remove rights relating to faulty or misdescribed goods.
Where can I read the full returns information?+
See our Returns & Refunds page for the return journey and the information that applies to different types of return.
Send us your question and include your order number if it relates to an existing order.